FREQUENTLY ASKED QUESTIONS

General FAQs

Are online payments safe on your website?

All online payments are 100% safe. Lifespan uses eWAY which is a leading internet payment gateway provider operating in Australia as well as globally. eWAY is a PCI DSS (Payment Card Industry Data Security Standard) compliant.

eWAY is required to remain PCI DSS compliant at all times, undertaking yearly audits from an external qualified security assessor and quarterly network scans performed throughout the year to ensure compliance is maintained.

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How long has Lifespan Kids

Lifespan Kids is a new brand with a little over 8 years in supplying excellent, innovative playground equipment. Since 2008, we have always been striving to design and supply the safest, highest quality play equipment that won't break the bank.
The HyperJump and HyperJump Plus series trampolines quickly became the flagship product with unique design attributes and a high level of after sales service. With strong support and feedback from a growing number of retail partners, the Lifespan Kids range continues to expand into indoor play, toddler play and inflatables.

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What are the options available for receiving my newly purchased items?

After purchasing items from our online store, you will be prompted with the choice of having the products delivered to your door, or organising a pickup at a designated Lifespan dealer.

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Will you deliver to upstairs?

Delivering upstairs requires extra assistance and needs to be cleared with the courier company before we can confirm this delivery. Please inform us if this circumstance arises

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Do you have a showroom? Am I able to view your products?

We currently have 3 showrooms in Victoria, and a showroom in New South Wales for all customers to view and test our quality products.

Please view our Contact us page for our locations

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Do you offer lay by or instalment plans?

We currently do not offer instalment plans. All products are to be paid in full before items can be picked up or delivered.

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How long will it take for my order to arrive?

Depending on your location, the delivery times may vary.

See our delivery policy for further information

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What is Lifespan’s return policy?

Lifespan offers a 7 day change of mind return policy on all products sold as long as the original package is present, and the condition is new and unused.

See our return policy for a full explanation

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What is Lifespan’s warranty policy?

Lifespan provides a full minimum 12 months warranty coverage on all products sold. Warranty periods may vary for different types of products. HyperJump Plus trampolines come with an extended warranty on frame rust and protection against warping.

See our warranty policy for a full explanation.

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I have a question about a product. How do I get my question answered?

If you have any equiries about our Lifespan products, please do not hesitate to contact us via the following methods:
Email: Send an email to info@lifespankids.com.au or via the Contact Us form
Phone: 1300 169 600 or call our main stores, or Lifespan accredited dealers
Online Chat: Our online chat is open 9am till 5pm AEST, and can be seen on the bottom right corner of our web store.

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What are the payment options available?

We accept Visa, MasterCard or Paypal.

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What currency will I be charged in?

All orders are in Australian Dollars (AUD).

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What products do Lifespan Kids sell?

Lifespan Kids offers a big range of high quality, affordable play equipment such as Trampolines, Slides, Swing Sets, Play Centers, Cubby Houses, Sand Pits, Kids Bicycles and Helmets, Inflatable Jumping Castles, Indoor Play Tents, See Saws, Sand Pits, Building Block Toys and even Kids furniture! We've also got heaps of accessories such as different swing seats and attachments to make things a lot more fun and interesting.

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Do you provide installation service for your products?

Installation service can be provided at an extra cost. Trampoline Assembly service is also available, please contact us for more information.

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