All Lifespan Kids products go through vigorous quality control and assurance testing to ensure that we bring high quality products that will last the distance. However in the rare occasion, if faults do happen, we’ve got excellent after-sales service with parts and technicians that will get your equipment up and running again.

If you have a faulty or damaged product, please email through to support@lifespankids.com.au with supporting pictures, your order number and basic details. Our team are quick and will normally replies within one business day.

Warranty Policy

Our warranty only applies to the original purchaser from where the purchase was made from our www.lifespankids.com.au online store or authorised Lifespan Reseller only and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warrantees commence on the date of purchase.

Call Outs
Our warranty period only covers parts replacement and does not include call-outs which will be separately charged. Please note that in some areas, call outs may not be available. Additional labour charges may apply for any additional work performed on-site.

Warranty Terms and Conditions
*Our terms and conditions laid out does not limit any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law.

  • • All warrantees provided are conditional upon family domestic use of the product
  • • All warrantees apply to the original purchaser from where the purchase was made from official Lifespan Dealerships only; they are strictly not transferable.
  • • All warrantees commence on the date of purchase
  • • Our guarantee against rust on the frame causing damage will only cover natural rust build up in cases of manufacturer fault. Any external damages to the structure causing chipping of the galvanising paint or any non-manufacturer fault will not be covered by this specific warranty.
  • • Failure to service the equipment in accordance with the user manual’s specifications and recommendations will void your warranty. For example, any rust spots on steel frames need to be properly extracted via wire brushes and protected with galvanized paint to prevent further corrosion. Timber components exposed to harsh weathering will need to be re-coated & re-sealed with appropriate lacquer and/or water-based sealant to preserve the wood rot/insect damage warranty.
  • • Timber surface cracks are normal and will affect the structural integrity of your product. This is not considered a fault under warranty.
  • • Any modifications made to the equipment will void the warranty. This does not include maintenance, anchoring (using anchor units provided) or replacing damaged parts with Lifespan model parts.
  • • Only fittings and accessories provided by Lifespan should be used with Lifespan products or your warranty may be invalidated.
  • • Our warranty does not apply to ordinary wear & tear of the product.
  • • Liability is limited to the faulty part, which will be repaired or replaced at our discretion.
  • • The Warranty only applies to purchases made in Australia, and the item must be kept in Australia.
  • • The Warranty will be void if the product’s fault arises from abuse, incorrect installation, inappropriate usage, weather related damage or Acts of god.
  • • Having the product assembled by a professional assembler will not extend the warranty term.
  • • Damage resulting from:
    • - Transportation (excludes transit damage when dispatched from an authorised Lifespan Fitness seller)
    • - Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;
    • - Alteration, modification, defective installation;
    • - Unauthorised repairs, alterations or modifications from an unauthorised third party.
    • - Pests, mice, cockroaches or other insects;
  • • Consumable or Expendable parts such as paint and finish is not covered under warranty, and is considered ordinary wear & tear.

Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees").
You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Wrranty Period Details

Lifespan provides full minimum 12 months warranty coverage on all new products sold, excluding the Little Builder 2 Play Set.

Exclusive Warranties or Extended warranties may apply a longer warranty period for different types of products.

Warranty Terms – Lifespan Kids 2016/2017 Range

Product name Parts Covered/ConditionLength
HyperJump / HyperJump Plus
Spring Trampoline
Rust on the frame causing failure10 years
Protection against warping10 years
Jumping Mat2 years
Other Parts 12 months
HyperJump / HyperJump Plus
Springless Trampoline
Rust on the frame causing failure10 years
Protection against warping10 years
Other Parts 12 months
S-Series
Spring Trampoline
Rust on the frame causing failure10 years
Protection against warping10 years
Jumping Mat2 years
Other Parts 12 months
S-Series
Springless Trampoline
Rust on the frame causing failure10 years
Protection against warping10 years
Other Parts 12 months
Classic TrampolineStructural Frame - Protection against warping5 years
Other Parts12 months
BounceFort PlusParts Replacement 12 months
BounceFort Castle Parts Replacement 12 months
BounceFort Mini Parts Replacement 12 months
Windsor Slide & SplashParts Replacement 12 months
Surrey Slide & SplashParts Replacement 12 months
See saw / Twirl See SawStructural Frame - Protection against warping2 years
Other Parts12 months
Square SandpitWood rot and insect damage causing failure12 months
Strongbox Square SandpitWood rot and insect damage causing failure12 months
Boat Sand PitWood rot and insect damage causing failure12 months
Sunset Picnic Table & UmbrellaWood rot and insect damage causing failure12 months
Explorer SandpitWood rot and insect damage causing failure12 months
Captain SandpitWood rot and insect damage causing failure12 months
Joey Sandpit With CanopyWood rot and insect damage causing failure12 months
Jack Sandpit With Canopy on WheelsWood rot and insect damage causing failure12 months
Little Builder Playset 2Manafactuaring Faults3 months
Playfort SandpitWood rot and insect damage causing failure12 months
Sand Picnic TableWood rot and insect damage causing failure12 months
Large SandpitWood rot and insect damage causing failure12 months
Sandpit with CanopyWood rot and insect damage causing failure12 months
Skipper Sandpit with CanopyWood rot and insect damage causing failure1 year
Sandpit Canopy and WheelsWood rot and insect damage causing failure1 year
TubeloxParts Replacment12 months
Kingsford Metal Swing setStructural Frame - Protection against warping2 years
Other Parts1 year
Hurley Swing SetParts Replacment12 months
Burke Metal Swing setStructural Frame - Protection against warping2 years
Other Parts1 year
Bobcat Foldable Baby SwingParts Replacment12 months
Opal Baby SwingParts Replacment12 months
Beryl Slide & SwingParts Replacment12 months
Deakin Single Swing SetWood rot and insect damage causing failure12 months
Spidey Web Swing Manafacturing Fault 12 months
Holt Double Swing setWood rot and insect damage causing failure5 years
Other Parts1 year
Forde 3-Station Swing setWood rot and insect damage causing failure5 years
Other Parts1 year
Amber Double Swing setWood rot and insect damage causing failure5 years
Other Parts1 year
Emerald 3 Station Swing setWood rot and insect damage causing failure5 years
Other Parts1 year
Warrigal Cubby HouseParts Replacment12 months
Bandicoot Cubby HouseParts Replacment12 months
Camira Cubby HouseParts Replacment12 months
Monash Play CentreWood rot and insect damage causing failure5 years
Other Parts1 year
Pearl Folding SlideParts Replacment12 months
Jade SlideParts Replacment12 months
Flinders Play CentreWood rot and insect damage causing failure10 years
Structural Frame - Protection against warping2 years
Other Parts1 year
Ascot Cubby HouseParts Replacment12 months
Stanley Play CentreWood rot and insect damage causing failure10 years
Structural Frame - Protection against warping2 years
Other Parts1 year
Wendi Play Center SeriesWood rot and insect damage causing failure12 months
Lil Monkey Dome ClimberParts Replacment12 months
Rocka Wooden See SawParts Replacment12 months
Amazon Monkey Bar SetParts Replacment12 months
Woomera Flying FoxParts Replacment12 months
Swing AccesoriesParts Reper/td>1 year
Hawke Play CentreWood rot and insect damage causing failure12 months
Pepper Picnic TableParts Replacment12 months
BazoongiManafacturer Defects12 months
Lil play Kids Table and Chair SetParts Replacment12 months
Slippery Slide / Slippery Slide 2Structural Frame - Protection against warping2 years
Other Parts1 year
Swing AccesoriesParts Replacment12 months
Sunshine Climb & SlideWood rot and insect damage causing failure1 year
Badger Cubby HouseWood rot and insect damage causing failure1 year
Wallaby Cubby HouseWood rot and insect damage causing failure1 year
Amaroo Cubby HouseWood rot and insect damage causing failure1 year
Kids BikesFork and frame5 years
Other Parts12 months
Raskullz/Krash Kids Helmets 1 year
Blow Moulded Seat Swing 1 year
Rung Rope Ladder 1 year
Monkey Swing 1 year
Baby Seat with Rope Extensions 1 year
Green 1.78m Slide 1 year
2.2m Standalone Slide 12 months
3m Standalone SlideManafacturer defect12 months
Jumbo 3m Climb & SlideParts replacment12 months
Outdoor Play Mat 1 year

For more information about warranties, contact us at 03 9357 2166 or email us at info@lifespankids.com.au for more details.