Returns Or Exchange Policy
7 Day Satisfaction Guarantee
Here at Lifespan Kids, we understand that shopping online can be difficult. We’ve got lots of videos, dimensions and sizing, pictures and detailed features on each product, to help you finalise your decision.
However, if you do happen to change your mind, we provide a 7-day return policy.
For our 7-day return policy, you must agree that:
- 1. The item must be unused and in the same condition you received it, in original packaging.
- 2. Product has not been assembled.
- 3. All freight costs are not refundable.
- 4. A 15% restocking fee applies to cover costs of picking, repacking the order and returning it to the shelf. The restocking fee is calculated from the invoice price.
If all conditions are met, contact us within 7 days of your equipment delivery to arrange the return and receive a store credit voucher for an exchange or next purchase.
*Store credit will be in the form of a voucher or gift code to shop at the Lifespan Kids Online Store or Distribution Centres
Returning the product will be the customer’s responsibility, please send it back to our VIC or NSW offices with the attached ID number so we can identify your return.
VIC: 23-25 Maygar Blvd, Broadmeadows VIC 3047
Damaged Or Faulty Goods
If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you have the right to ask for a refund, exchange or repair.
Please see Warranty Terms and Conditions in relation to warranty claims.