At Lifespan Kids your health and safety are our number one priority. Due to the current COVID-19 outbreak in Australia, we have implemented new policies and procedures.
Providing ongoing support to our customers is of great importance, therefore we continue to open our customer service lines to answer all your questions and queries.
We will continue to monitor the situation closely and act quickly on the advice of health authorities.
As we have now caught up with our orders, phone lines have re-opened and pick up will be allowed at our Click & Collect locations (booking required). Showroom remains closed.
Live chat is now open between 9am to 5pm AEST on Weekdays, and 9am to 3pm on Weekends. All after hours enquiries will still be answered through our system. Phone line remains closed for the time being. We appreciate your understanding and patience.
Due to an unprecedented demand in our products, we will be temporarily closing our phone lines and live chat to focus on processing existing orders. Our priority now is to ensure that all orders are shipped and will be requiring all efforts from our team in order to do so.
If you need to get in touch with us, we highly recommend sending us an email via firstname.lastname@example.org or drop us a message with your email address and message on the Contact Us button (bottom right corner).
Our online delivery service is currently experiencing high demand. This is resulting in some longer than expected delivery times, please allow up to 4 more business days in your delivery. Express delivery will no longer operate on next business day delivery, but it will be still faster than the standard delivery service. Please note that Specialised delivery may experience the same or a longer delivery timeframe (compared to Standard) due to the level of care, manpower, attention required and stricter COVID-19 restrictions that will affect this service.
Showroom & Pick up
We have decided to close our Showroom and retail stores to further protect the health of our customers and staff. Any existing pick-ups will require approval with our customer service team member.
The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.
Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain items. Stock availability will be shown on the product page, as well as the shopping cart and checkout pages.
Our online delivery service is currently experiencing high demand. With the combination of stricter social distancing rules and sensible health and safety measures in place in handling and dispatching orders, this is resulting in longer than expected delivery times.
Standard Delivery: Please allow up to 4 more business days in your delivery for Standard Delivery services.
Express Delivery: No longer guaranteed next business day - however, much quicker than standard delivery.
Specialised Delivery: May experience the same or a longer delivery timeframe (compared to Standard) due to the level of care, manpower, attention required and social distancing requirements that will affect this type of service.
Phone: 1300 310 495 (If you can’t get through, please see update above)
Live Chat Hours: 8am – 10pm AEST
Customer Service Email: email@example.com